FAQ
Find answers to common questions about our services.
Washing time usually takes 1-2 business days depending on the amount of clothes and fabric type. We will provide updates via SMS at each stage of the process.
Yes, we use environmentally friendly chemicals that do not cause skin irritation. All products we use have been tested and certified.
You can order through the Borneo Laundry app on Google Play Store or contact us via WhatsApp at 8123456789. We also accept orders via phone.
Yes, we provide home delivery service for customers within Cilacap area. Delivery fee depends on distance and the amount of clothes.
If damage occurs, we will replace the clothes or provide compensation according to our policy. We are fully responsible for any damage that occurs.
Yes, we accept clothes made of special materials like silk, cotton, and others. We have a special procedure for handling sensitive fabrics.
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